Fidelity Services Group- Sales Solutions Specialist 2024

Job Details

Division - Fidelity ADT

Business Unit - Fidelity ADT - Kwazulu Natal

Minimum experience - Associate

Company primary industry - Security and Investigations

Job functional area - Sales

Job Description
  • Sales Solutions Specialist 

MAIN PURPOSE OF JOB: 

  • Identifying and securing new business. Performing risk assessments to establish customers’ needs and create a logical link between the client’s risks and the available solutions the group can offer to mitigate those. Cost, compile, and present proposals to potential clients.
  • Guarding
  • Electronic security systems alarm installation
  • armed response
  • bicycle patrols
  • CCTV
  • Liaise with Localised Security Schemes, housing estates and new complexes (domestic and commercial) on providing comprehensive security solutions, i.e.
  • Monitoring
  • access control
  • Electric fencing

THIS APPLICATION WILL BE CLOSED ON THE DATE: NOT MENTIONED

THINGS THAT NEED TO BE CONSIDERED:

QUALIFICATIONS/REQUIREMENTS:

  • Knowledge of the guarding industry and electronic security systems
  • Drivers Licence - Compulsory
  • Own reliable vehicle - Compulsory
  • Previous alarm and/or security guarding sales experience with a good track record
  • Knowledge of risk assessment fundamentals
  • Matric (Grade 12) is a minimum requirement with preference for tertiary qualification
  • Marketing diploma or Degree - Advantageous
  • Valid PSIRA - Grade C - Compulsory
  • 4+ years’ experience in sales preferred with customer solution sales experience ideal

JOB REQUIREMENTS & OTHER ATTRIBUTES:

  • Knowledge of the security industry
  • Able to work flexible hours
  • Presentable and of sober habits
  • Excellent communication, presentation and negotiation skills
  • Attention to detail – Risk assessments
  • Computer Literate (MS Office, Email and Internet)
  • Sales Minded
  • Good networking skills

INCUMBENT:

INTERNAL CLIENTS:

  • Regional Sales Managers
  • Guarding Regional Manager
  • Guarding Operations department
  • Group Managers
  • Head of Sales Dept.
  • Special Projects Manager
  • Regional Managers
  • Group Executives

EXTERNAL CLIENTS:

  • Customers
  • Suppliers
  • Business Network

KEY PERFORMANCE AREAS: 

  • a. Sales
  • b. Risk Assessments

5. DUTIES:

  • Attend LSS/ HOA/ Estate operational meetings.
  • Build relationships with security-related contractors (e.g. fencing, access control)
  • Obtain endorsements from Homeowner Associations for ADT services.
  • Perform site surveys to assess needs, quote preparation and presentation. After-sales site visits.
  • Assess changing customers’ needs/security trends through discussions with customers/developers and project managers.
  • Attend meetings with Head of Sales Dept to report back on leads/self-generated leads/new business opportunities and track of growth as per business plan.
  • Attend sponsored events, networking and community events to promote company image and public relations.
  • Provide feedback on competitors, customer needs and security trends and advise accordingly to the Head of Sales Dept.
  • Growth of new business within the security/housing estate market
  • Maintain pipeline reports
  • Liaise with the groups legal department to produce site specific SLA’s
  • Keep record of all site documentation
  • Drive App Adoption as an product in the scoped solutions
  • Other duties could be assigned as required by the business
  • Integrate risk assessment findings into presentations to create a logical path to the suggested solution
  • Sell bespoke security solutions to both residential and small commercial clients
  • Drive technical revenue through solutions
  • Identify potential new business via leads, planned prospecting, networking and cold calling.
  • Build and maintain relationships with developers of new housing/security estates and commercial complexes and sell our comprehensive range of products.
  • Keep up to date with the latest crime trends
  • Research area crime patterns
  • Keep up to date with changes in technology and advice clients accordingly
  • Liaise with operational teams to produce basic site risk assessment / benchmarking documentation / Site Operating Procedures for sites based on the solutions
  • Perform site visits with the client to establish risk profiles
  • Produce both basic and comprehensive risk assessment reports for new and existing customers
  • Yearly risk assessments for customers earmarked by internal clients and suggest new solutions, SOP’s or recommendations to the group to improve services
  • Advise and assist operations managers with site-specific SOP’s and training requirements for specific sites

PERFORMANCE STANDARDS:

  • Experience as a Sales Representative in the security industry
  • Drive and Enthusiasm
  • Effective presentation skills.
  • Resilience and flexibility.
  • Analytical skills.
  • Focused on superior customer service and delivery.
  • Business results focused
  • Security Market focus
  • Persuasive Communicator
  • Good Planning and organisational skills.
  • Relationship Management

7. COMPETENCIES (TECHNICAL & BEHAVIOURAL)

  • Problem-solving
  • Technical learning
  • Action orientated
  • Customer focus
  • Perseverance
  • Functional / Technical skills
  • Drive for Results
  • Team Player
  • Attention to detail

APPLY HERE

For CV submission, please visit this link sendYourcv.

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