Fidelity Services Group- Sales Solutions Specialist 2024
Job Details
Division - Fidelity ADT
Business Unit - Fidelity ADT - Kwazulu Natal
Minimum experience - Associate
Company primary industry - Security and Investigations
Job functional area - Sales
Job Description- Sales Solutions Specialist
MAIN PURPOSE OF JOB:
- Identifying and securing new business. Performing risk assessments to establish customers’ needs and create a logical link between the client’s risks and the available solutions the group can offer to mitigate those. Cost, compile, and present proposals to potential clients.
- Guarding
- Electronic security systems alarm installation
- armed response
- bicycle patrols
- CCTV
- Liaise with Localised Security Schemes, housing estates and new complexes (domestic and commercial) on providing comprehensive security solutions, i.e.
- Monitoring
- access control
- Electric fencing
THIS APPLICATION WILL BE CLOSED ON THE DATE: NOT MENTIONED
THINGS THAT NEED TO BE CONSIDERED:
QUALIFICATIONS/REQUIREMENTS:
- Knowledge of the guarding industry and electronic security systems
- Drivers Licence - Compulsory
- Own reliable vehicle - Compulsory
- Previous alarm and/or security guarding sales experience with a good track record
- Knowledge of risk assessment fundamentals
- Matric (Grade 12) is a minimum requirement with preference for tertiary qualification
- Marketing diploma or Degree - Advantageous
- Valid PSIRA - Grade C - Compulsory
- 4+ years’ experience in sales preferred with customer solution sales experience ideal
JOB REQUIREMENTS & OTHER ATTRIBUTES:
- Knowledge of the security industry
- Able to work flexible hours
- Presentable and of sober habits
- Excellent communication, presentation and negotiation skills
- Attention to detail – Risk assessments
- Computer Literate (MS Office, Email and Internet)
- Sales Minded
- Good networking skills
INCUMBENT:
INTERNAL CLIENTS:
- Regional Sales Managers
- Guarding Regional Manager
- Guarding Operations department
- Group Managers
- Head of Sales Dept.
- Special Projects Manager
- Regional Managers
- Group Executives
EXTERNAL CLIENTS:
- Customers
- Suppliers
- Business Network
KEY PERFORMANCE AREAS:
- a. Sales
- b. Risk Assessments
5. DUTIES:
- Attend LSS/ HOA/ Estate operational meetings.
- Build relationships with security-related contractors (e.g. fencing, access control)
- Obtain endorsements from Homeowner Associations for ADT services.
- Perform site surveys to assess needs, quote preparation and presentation. After-sales site visits.
- Assess changing customers’ needs/security trends through discussions with customers/developers and project managers.
- Attend meetings with Head of Sales Dept to report back on leads/self-generated leads/new business opportunities and track of growth as per business plan.
- Attend sponsored events, networking and community events to promote company image and public relations.
- Provide feedback on competitors, customer needs and security trends and advise accordingly to the Head of Sales Dept.
- Growth of new business within the security/housing estate market
- Maintain pipeline reports
- Liaise with the groups legal department to produce site specific SLA’s
- Keep record of all site documentation
- Drive App Adoption as an product in the scoped solutions
- Other duties could be assigned as required by the business
- Integrate risk assessment findings into presentations to create a logical path to the suggested solution
- Sell bespoke security solutions to both residential and small commercial clients
- Drive technical revenue through solutions
- Identify potential new business via leads, planned prospecting, networking and cold calling.
- Build and maintain relationships with developers of new housing/security estates and commercial complexes and sell our comprehensive range of products.
- Keep up to date with the latest crime trends
- Research area crime patterns
- Keep up to date with changes in technology and advice clients accordingly
- Liaise with operational teams to produce basic site risk assessment / benchmarking documentation / Site Operating Procedures for sites based on the solutions
- Perform site visits with the client to establish risk profiles
- Produce both basic and comprehensive risk assessment reports for new and existing customers
- Yearly risk assessments for customers earmarked by internal clients and suggest new solutions, SOP’s or recommendations to the group to improve services
- Advise and assist operations managers with site-specific SOP’s and training requirements for specific sites
PERFORMANCE STANDARDS:
- Experience as a Sales Representative in the security industry
- Drive and Enthusiasm
- Effective presentation skills.
- Resilience and flexibility.
- Analytical skills.
- Focused on superior customer service and delivery.
- Business results focused
- Security Market focus
- Persuasive Communicator
- Good Planning and organisational skills.
- Relationship Management
7. COMPETENCIES (TECHNICAL & BEHAVIOURAL)
- Problem-solving
- Technical learning
- Action orientated
- Customer focus
- Perseverance
- Functional / Technical skills
- Drive for Results
- Team Player
- Attention to detail
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