Fidelity Services Group- Regional Technical Manager - Eastern Cape 2024

Job Details

Division - Fidelity ADT

Business Unit - Fidelity ADT - Eastern Cape

Minimum experience - Mid-Senior

Company primary industry - Security and Investigations

Job functional area - Management

Job Description

Main Purpose of Job: 

• To ensure the Technical Department is managed in an efficient and professional way resulting in excellent operational delivery.

THIS APPLICATION WILL BE CLOSED ON THE DATE: NOT MENTIONED

THINGS THAT NEED TO BE CONSIDERED:

QUALIFICATIONS/REQUIREMENTS:

• Extensive Technical Experience
• People management experience
• Job Requirements & Other Attributes:
• PSIRA registered (Grade A)
• Budgeting knowledge
• Project Management
• Conversant in SAIDSA requirements
• Relevant Degree or equivalent
• 5-8 years experience in a Security industry
• Computer Literate (MS Office and Outlook)

Duties:

Technical efficiencies:

• Manage the Overtime costs within Technical
• Manage and maintain “wait/lead time” for installations and servicing of alarms
• Manage operating cost of the technical fleet vehicles
• Manage and drive the new product line
• Manage staff turnover within Technical
• Manage the Installations and Service revenue
• Manage the implementation of Sales through the Technical program in the region
• Manage the fuel consumption within Technical
• Manage and control the operating costs within Technical (Budget) Manage and control the operating costs within Technical (Budget)Manage absenteeism and excess leave within Technical

EHS:

• Conduct EHS audits within Technical
• Conduct EHS inspections within Technical
• Improve and manage the accident ratio in Operations Departments
• Conduct fire and evacuation drills

Customer Service:

• Create a performance-based culture through implementing a cutting edge performance management system and provide necessary training
• Provide guidelines for training and succession  planning
• Performance Management 
• Create a performance-based culture through implementing a cutting edge performance management system and provide necessary training
• Provide guidelines for training and succession planning
• Competencies (Technical & Behavioural )
• Timely decision making
• Delegation
• Identify the root cause for customer service issues in Technical
• Manage and compile reports on any outstanding issues on call-outs and services rendered
• Interpersonal savvy
• Delegation
• Business Acumen
• Manage diversity
• Caring about direct reports
• Action-orientated
• Customer focus
• Negotiation
• Problem solving 

APPLY HERE

For CV submission, please visit this link sendYourcv.

Share this post