Fidelity Services Group- Regional Technical Manager - Eastern Cape 2024
Job Details
Division - Fidelity ADT
Business Unit - Fidelity ADT - Eastern Cape
Minimum experience - Mid-Senior
Company primary industry - Security and Investigations
Job functional area - Management
Job DescriptionMain Purpose of Job:
- To ensure the Technical Department is managed in an efficient and professional way resulting in excellent operational delivery.
THIS APPLICATION WILL BE CLOSED ON THE DATE: NOT MENTIONED
THINGS THAT NEED TO BE CONSIDERED:
QUALIFICATIONS/REQUIREMENTS:
- Extensive Technical Experience
- People management experience
- Job Requirements & Other Attributes:
- PSIRA registered (Grade A)
- Budgeting knowledge
- Project Management
- Conversant in SAIDSA requirements
- Relevant Degree or equivalent
- 5-8 years experience in a Security industry
- Computer Literate (MS Office and Outlook)
Duties:
Technical efficiencies:
- Manage the Overtime costs within Technical
- Manage and maintain “wait/lead time” for installations and servicing of alarms
- Manage operating cost of the technical fleet vehicles
- Manage and drive the new product line
- Manage staff turnover within Technical
- Manage the Installations and Service revenue
- Manage the implementation of Sales through the Technical program in the region
- Manage the fuel consumption within Technical
- Manage and control the operating costs within Technical (Budget) Manage and control the operating costs within Technical (Budget)Manage absenteeism and excess leave within Technical
EHS:
- Conduct EHS audits within Technical
- Conduct EHS inspections within Technical
- Improve and manage the accident ratio in Operations Departments
- Conduct fire and evacuation drills
Customer Service:
- Create a performance-based culture through implementing a cutting edge performance management system and provide necessary training
- Provide guidelines for training and succession planning
- Performance Management
- Create a performance-based culture through implementing a cutting edge performance management system and provide necessary training
- Provide guidelines for training and succession planning
- Competencies (Technical & Behavioural )
- Timely decision making
- Delegation
- Identify the root cause for customer service issues in Technical
- Manage and compile reports on any outstanding issues on call-outs and services rendered
- Interpersonal savvy
- Delegation
- Business Acumen
- Manage diversity
- Caring about direct reports
- Action-orientated
- Customer focus
- Negotiation
- Problem solving
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