Fidelity Services Group- Regional Technical Manager - Eastern Cape 2024

Job Details

Division - Fidelity ADT

Business Unit - Fidelity ADT - Eastern Cape

Minimum experience - Mid-Senior

Company primary industry - Security and Investigations

Job functional area - Management

Job Description

Main Purpose of Job: 

  • To ensure the Technical Department is managed in an efficient and professional way resulting in excellent operational delivery.

THIS APPLICATION WILL BE CLOSED ON THE DATE: NOT MENTIONED

THINGS THAT NEED TO BE CONSIDERED:

QUALIFICATIONS/REQUIREMENTS:

  • Extensive Technical Experience
  • People management experience
  • Job Requirements & Other Attributes:
  • PSIRA registered (Grade A)
  • Budgeting knowledge
  • Project Management
  • Conversant in SAIDSA requirements
  • Relevant Degree or equivalent
  • 5-8 years experience in a Security industry
  • Computer Literate (MS Office and Outlook)

Duties:

Technical efficiencies:

  • Manage the Overtime costs within Technical
  • Manage and maintain “wait/lead time” for installations and servicing of alarms
  • Manage operating cost of the technical fleet vehicles
  • Manage and drive the new product line
  • Manage staff turnover within Technical
  • Manage the Installations and Service revenue
  • Manage the implementation of Sales through the Technical program in the region
  • Manage the fuel consumption within Technical
  • Manage and control the operating costs within Technical (Budget) Manage and control the operating costs within Technical (Budget)Manage absenteeism and excess leave within Technical

EHS:

  • Conduct EHS audits within Technical
  • Conduct EHS inspections within Technical
  • Improve and manage the accident ratio in Operations Departments
  • Conduct fire and evacuation drills

Customer Service:

  • Create a performance-based culture through implementing a cutting edge performance management system and provide necessary training
  • Provide guidelines for training and succession  planning
  • Performance Management 
  • Create a performance-based culture through implementing a cutting edge performance management system and provide necessary training
  • Provide guidelines for training and succession planning
  • Competencies (Technical & Behavioural )
  • Timely decision making
  • Delegation
  • Identify the root cause for customer service issues in Technical
  • Manage and compile reports on any outstanding issues on call-outs and services rendered
  • Interpersonal savvy
  • Delegation
  • Business Acumen
  • Manage diversity
  • Caring about direct reports
  • Action-orientated
  • Customer focus
  • Negotiation
  • Problem solving 

APPLY HERE

For CV submission, please visit this link sendYourcv.

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