Fidelity Services Group - Technical Coordinator - Far East Rand 2024
Job Details
Division - Fidelity ADT
Business Unit - FADT - Gauteng
Minimum experience - Associate
Company primary industry - Security and Investigations
Job functional area - Other
Job Description
Overall Purpose of the Job:
Ensure effective completion of all administration duties pertaining the area.
THIS APPLICATION WILL BE CLOSED ON THE DATE: NOT MENTIONED
THINGS THAT NEED TO BE CONSIDERED:QUALIFICATIONS/REQUIREMENTS:
- Excellent verbal and written communication
- Computer literate – MS Office
- Experience with Listener – advantageous
- Minimum of 2 years admin background
- Grade 12 or equivalent
Main duties & Responsibilities:
- Prioritize calls to optimize travelling time for technicians.
- Schedule jobs efficiently according to capacity and geographic location (Servicing and Installations)
- Contact clients schedule appointment and confirm time (Including telephone technical bookings and control room booking sheet)
- Assist sales in booking technicians
- Voiding of Aged jobs and giving pipeline figures of installations
- Assisting JHB in sending job cards
- BNS and insurance reports
- Incumbent has to collect quotes for allocated area.
- Check that quotes are on Listener.
- EHS Assistance
- Technical assistance to clients
- Follow up on all jobs with forward for scheduling the same day.
- Assign quotes to a technician.
- Scheduling installations for CPT sales
- Ensure that all documents as received from OTC are handed to the Technical Manager for allocation to technicians. (Invoice stats to Technical Manager)
- Follow up on Top 20, Low Bat and Overactive list
- Resolve all queries related to scheduling immediately and escalate complications.
- Assist technicians, loading of radios and putting on test
- Ensure department runs efficiently by assisting to relieve in the absence of a team member.
- Order, Issue and Control Stock / Stock Warehouse responsibilities – assist with stock take
- Assist in Technical invoicing
- Distribution of service and installation stock to Technicians.
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